[/]Products [/products]Unity Engine [/products/unity-engine]Empowers creators to build games, apps, or immersive experiences, featuring high-quality graphics, end-to-end multiplayer capabilities, multi-platform support, and AI enhancementsUnity Cloud [/products/unity-cloud]Makes real-time 3D creation and consumption more accessible, collaborative, and connectedUnity Grow [/grow]Enables monetizing and acquiring users as well as publishing games, featuring LevelPlay, ad networks, TapJoy Offerwall, on-device advertising, and Supersonic for scaling mobile games into successful businessesUnity Publishing [/products/supersonic]Supersonic from Unity provides publishing technology empowering you to scale your game profitably.Solutions [/use-cases]Use cases [/use-cases]Learn how Unity can solve your toughest problems, unlock new opportunities, and bring your ideas to life.Industries [/industry]From video games to manufacturing, Unity offers tools, services, and support that fit your business.Resources [/resources]Documentation [https://docs.unity.com]Explore the definitive information source for all of Unity’s features, UI, and workflows.Developer tools [/developer-tools]Find the latest downloads, releases, and other resources here. Explore the tools we have to benefit your project – documentation, roadmaps, Knowledge Base, Issue Tracker, and more.Blog [/blog]Demos [/demos]Learn about the Unity demos, sample games, and projects that showcase our advancements in high-end visuals, real-time rendering, and more.Resources [/resources]Discover what’s possible with Unity and how to get the most out of our tools. Read case studies and industry reports, get expert guidance in best practices, and watch demos and technical deep dives.Community [/community]Discussions [https://discussions.unity.com/]Join the action by posting questions and finding answers. Along the way, you’ll see awesome projects, meet your peers, and maybe even find someone to help your project or team.Events [/events-hub]Around the world, the Unity community gathers to share what we’ve learned, what we’re working on, and how you can take your projects further using Unity. Find an event near you.Discord [https://discord.com/invite/unity]Jump into the Unity Discord community, where game development is at the heart of every conversation. Join fellow creators in fresh discussions, get support from devs, share projects, and discover endless inspiration for your Unity projects.Learn [/learn]Unity Learn [https://learn.unity.com/]Advance your Unity skills with award-winning tutorials, hands-on projects, and in-depth courses. Access over 750 hours of on-demand learning content for creators at every skill level.Getting started [/learn/get-started]New to Unity? Start your creative journey from software installation and setup to learning the basics needed to create your first Unity projects.Professional Training [/learn/professionals]Increase your productivity and improve workflows with Unity Professional Training. Whether you are a gaming or industry professional, our live expert-led courses and premium On-Demand Training platform will teach your team how to best succeed with Unity.Education [/solutions/education]Enable students with the tools and learning experiences that will maximize their success with Unity.Support [/support-services]Success Plans [/products/success-plans]Elevate your project with Success Plans designed for teams, projects, and budgets of all sizes. Minimize technical and strategic obstacles through reliable technical support, strategic guidance, and in-depth engineering reviews.FAQ [/faq]Get answers to common questions. This FAQ page is your go-to for helpful information on a variety of topics.Get help [/support-services]Need assistance? Find resources, contact Unity Support and get answers to your questions. We are dedicated to helping you every step of the way.Plans and pricing [/products]What are you looking for?Icon Description [https://cdn.sanity.io/images/fuvbjjlp/production/37e7273f4fdfb05c55f3a603184050c23f1ed256-18x16.svg]Documentation [https://docs.unity.com]Icon Description [https://cdn.sanity.io/images/fuvbjjlp/production/a276911e7d71a6d764b09d80f85f24f32f6e4a3f-18x18.svg]Help and support [/help]Asset Store [https://assetstore.unity.com/]Sale [https://assetstore.unity.com/?on_sale=true&new_sale=true&orderBy=1&rows=96]Bestselling Assets [https://assetstore.unity.com/top-assets/top-paid]Become a Publisher [https://assetstore.unity.com/publishing/publish-and-sell-assets]Go to Dashboard [https://cloud.unity.com/home/login]Go to LevelPlay [https://platform.ironsrc.com/partners/identity/login]Go to ironSource Ads [https://platform.ironsrc.com/partners/identity/login]Create a Unity IDSign in [/] \* Products - Unity Engine [/products/unity-engine]Unity Cloud [/products/unity-cloud]Unity Grow [/grow]Unity Publishing [/products/supersonic] - Solutions - Use cases [/use-cases]Industries [/industry] - Resources - Documentation [https://docs.unity.com]Developer tools [/developer-tools]Blog [/blog]Demos [/demos]Resources [/resources] - Community - Discussions [https://discussions.unity.com/]Events [/events-hub]Discord [https://discord.com/invite/unity] - Learn - Unity Learn [https://learn.unity.com/]Getting started [/learn/get-started]Professional Training [/learn/professionals]Education [/solutions/education] - Support - Success Plans [/products/success-plans]FAQ [/faq]Get help [/support-services] Plans and pricing [/products]What are you looking for?Icon Description [https://cdn.sanity.io/images/fuvbjjlp/production/37e7273f4fdfb05c55f3a603184050c23f1ed256-18x16.svg]Documentation [https://docs.unity.com]Icon Description [https://cdn.sanity.io/images/fuvbjjlp/production/a276911e7d71a6d764b09d80f85f24f32f6e4a3f-18x18.svg]Help and support [/help]Hero background image [/\_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Ffuvbjjlp%2Fproduction%2F407a5c5000dc28ac93f0e66746e3d76cd396963d-1440x452.png&w=3840&q=100]Requisition ID: JOBREQ-2514124SENIOR PRODUCT MANAGER, CUSTOMER SUCCESS London, United Kingdom, Full-time 1. Unity Careers [/careers] 1. Positions [/careers/positions] 2. Description ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.See moreSee FTC [https://consumer.ftc.gov/articles/job-scams]Dismiss \* The opportunity - What you'll be doing - What we're looking for - You might also have - Additional information - Life at Unity - Apply THE OPPORTUNITY At Unity, the Customer Success and Operations (CSOps) organization’s mission is to support and train Unity customers in using RT3D tools and services. Our Senior Product Manager, Customer Success will drive strategic projects that will directly influence the success of our developers across our tools. Short-term success in your role means supporting and driving current product initiatives in the roadmap for 2025, gaining subject matter expertise across all of our customer success product offerings. Long-term success will be defined by scaling our products for a growing business, and building a long-term strategy to ensure our portfolio of services are solving customer challenges. WHAT YOU'LL BE DOING - Drive the development and maintenance of assigned products or product initiatives, ensuring alignment with the company's strategic priorities, and market trends. - Lead all aspects of the end-to-end product development lifecycle for assigned CSOps product SKUs and services, ensuring seamless execution and effective project management. - Conduct market research, competitive analysis, and customer interviews to identify market trends, customer needs, and challenges across Customer Success services. - Collaborate and drive alignment across numerous stakeholders (including CSOps leadership, internal product management teams, sales, customer success teams, marketing, and operations), aligning CSOps product strategy with business goals. - Define and track key performance indicators for the CSOps product portfolio, evaluating the success and impact of product initiatives. WHAT WE'RE LOOKING FOR - Data-driven mentality, with experience defining product metrics and using customer data to guide future product plans - Experience successfully launching a new product from conceptualization to launch, and ongoing management of a product post-launch. - Excellent cross-functional communication skills, with experience driving for alignment across multiple partners and teams to deliver projects on time. - Strong project management and prioritization skills, including prior experience with roadmap creation, customer research, and margin analysis. YOU MIGHT ALSO HAVE - Experience working in support services (consulting, support, customer success, training) - Experience developing in Unity ADDITIONAL INFORMATION - Relocation support is not available for this position. - Work visa/immigration sponsorship is not available for this position LIFE AT UNITY Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing. As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity [https://www.unity.com]. Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form [https://docs.google.com/forms/d/e/1FAIpQLSdrbRLG1N-apH1eahQ622Gypo-rmiAB6LLTP1UsSWQNu7omxQ/viewform] to let us know. This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity. Your privacy is important to us. 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Should you have any concerns about your privacy, please contact us at DPO@unity.com. #SEN Apply Location: London, United Kingdom [/careers/positions?location=london]Department: Product Management [/careers/positions?department=product-management]Type: Full-time [/careers/positions?type=full-time]Requisition ID: JOBREQ-2514124Language \* English [/en/careers/positions/6781367] - Deutsch [/de/careers/positions/6781367] - 日本語 [/ja/careers/positions/6781367] - Français [/fr/careers/positions/6781367] - Português [/pt/careers/positions/6781367] - 中文 [/cn/careers/positions/6781367] - Español [/es/careers/positions/6781367] - Русский [/ru/careers/positions/6781367] - 한국어 [/kr/careers/positions/6781367] Social \* Youtube Icon [https://cdn.sanity.io/images/fuvbjjlp/production/82f958b51978ffcb001464840f4499f3f7f2e806-24x24.svg] [https://www.youtube.com/user/Unity3D] - LinkedIn icon [https://cdn.sanity.io/images/fuvbjjlp/production/dd69f2ffe65cf07cd992ed377edb6320d17695c5-24x24.svg] [https://www.linkedin.com/company/unity-technologies] - X icon [https://cdn.sanity.io/images/fuvbjjlp/production/e9d8edc63e910a02d4c70d2cd3777e63d97e5a56-32x32.svg] [https://www.twitter.com/unity] - Facebook icon [https://cdn.sanity.io/images/fuvbjjlp/production/3c67aed6455caf27f09c3f552c581d0815b1ec01-24x24.svg] [https://www.facebook.com/unity3d] - Instagram icon [https://cdn.sanity.io/images/fuvbjjlp/production/0d84cf67aa301c88e9eb1559d8d20ea14b73159a-24x24.svg] [https://www.instagram.com/unitytechnologies] - Reddit icon [https://cdn.sanity.io/images/fuvbjjlp/production/409bfc1bb9db03458d2bcedf36aba253211f87f2-32x32.svg] [https://www.reddit.com/r/Unity3D/] - Bluesky logo [https://cdn.sanity.io/images/fuvbjjlp/production/b3b79daaccf07ac54c1842a406650fcc1b66a45d-24x24.svg] [https://bsky.app/profile/unity.com] CurrencyBRLCNYJPYKRWUSDEURUSDPurchase \* Products [/products] - Unity Ads [/products/unity-ads] - Subscription [/products/compare-plans] - Unity Asset Store [https://assetstore.unity.com/] - Resellers [/partners/resellers/directory] Education \* Students [/products/unity-student] - Educators [/products/unity-educator] - Institutions [/products/unity-education-grant-license] - Certification [/products/unity-certifications] - Learn [/learn] - Center of Excellence [/coe] Download \* Unity Hub [/download] - Download Archive [/releases/editor/archive] - Beta Program [/releases/editor/beta] Unity Labs \* Labs [/labs] - Publications [/publications] Resources \* Learn platform [https://learn.unity.com/] - Community [/community] - Documentation [https://docs.unity3d.com/] - Unity QA [/releases/editor/qa] - FAQ [/faq] - Services Status [https://status.unity.com] - Case Studies [https://unity.com/resources?filters=case%20studies] - Made with Unity [/made-with-unity] Unity \* Our Company [/our-company] - Newsletter [https://create.unity.com/opt-in-consent] - Blog [/blog] - Events [/events-hub] - Careers [/careers] - Help [/help] - Press [/news] - Partners [/partners] - Investors [https://investors.unity.com/] - Affiliates [/affiliates] - Security [/security] - Social Impact [/social-impact] - Inclusion & Diversity [/inclusion-diversity] - Contact us [/contact-us] Copyright © 2024 Unity Technologies \* Legal [/legal] - Privacy Policy [/legal/privacy-policy] - Cookies [/legal/cookie-policy] - Do Not Sell or Share My Personal Information [/legal/do-not-sell-my-personal-information] "Unity", Unity logos, and other Unity trademarks are trademarks or registered trademarks of Unity Technologies or its affiliates in the U.S. and elsewhere (more info here [https://unity.com/legal/trademarks]). 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