The System Usability Score is a crucial metric for evaluating product usability through a standardised questionnaire, offering insights into user satisfaction and areas for improvement. For Product Managers, optimising System Usability Score is key to enhancing user experience, adoption rates, and market success.
Methodology:
- Administer the System Usability Score questionnaire,
- Score each response,
- Calculate the System Usability Score,
- Analyse and interpret the results.
Benefits:
- Objective evaluation of usability,
- Enhanced user satisfaction and retention,
- Informed design and development decisions.
Limitations:
- Limited scope of usability factors,
- Potential for misinterpretation,
- Dependency on user participation and honesty.