Usability Testing is a user-centred testing technique designed to evaluate a product by testing it on actual users. This method involves observing users as they attempt to complete tasks on the product and is used to identify any usability problems, gather qualitative and quantitative data, and determine the participant's satisfaction with the product. The primary goal is to improve the product's usability—that is, to make it more efficient, effective, and satisfying to use.
The process typically involves selecting a group of representative users, designing tasks that cover the functionalities of the product you wish to test, and conducting the test sessions. During these sessions, participants are asked to perform specific tasks while observers (usually UX researchers or designers) watch and take notes. Feedback is collected through direct observation, video recordings, and post-session interviews.
Usability Testing can be conducted at various stages of product development, from early prototypes to fully functional products, allowing teams to identify and address user experience issues early on. This approach is critical in creating intuitive, user-friendly products that meet the needs and expectations of the target audience. By incorporating the insights gained from usability testing, teams can make informed design decisions that enhance the overall user experience, leading to increased user satisfaction and product success.